Refund, Return & Replacement Policy
The Green Room Flower Company 2017 Ltd Return, Refund & Replacement Policy
The Green Room Flower Company strives to make sending flowers fast, simple, and worry free by providing the best customer service available. It is our belief, as a professional flower & plant shop that we understand and appreciate the concerns of our customers. We have established this return/refund policy to to provide our customers with a complete understanding of how replacement orders or refunds are processed:
Your satisfaction is our top priority. If for any reason you, or the recipient of your gift, is not completely satisfied with any of our products, please contact us promptly and upon assessment of the product (via photo or physical evidence) we will be glad to provide an appropriate adjustment, replacement, or refund, depending on the particular situation.
Please keep in mind, however, we can not be responsible for circumstances beyond our control. For example, some floral deliveries can be delayed due to incomplete or incorrect delivery information, no one being available to accept a package when we first deliver, a patient being discharged from a hospital, severe storm conditions, or other unforeseen factors. In such cases, we always do our best to reschedule delivery as soon as possible and contact the sender or recipient as needed. Of course, your assistance in providing complete and accurate delivery information, including the recipient's phone number, is very important, too.
Please also keep in mind flowers, plants, fruit, and some gourmet items are perishable gifts. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided. Refunds and replacements may not be possible after an item's useful life. So, in the case of any unexpected problem, please contact us within 24 hours of delivery.
The Green Room Flower Company reserves the right to reject any order that we deem questionable, possibly fraudulent, or for which customer payment information can not be verified with the appropriate credit card issuer.
We strive to fill each order as closely as possible, so please be as specific as possible with your orders. If a container, certain flowers, or other items are unavailable, reasonable substitutions may be made in order to expedite delivery of a similar gift of equal or greater value.
In circumstances where flowers or product shown are not available the closest alternative will be used, this includes colour scheme, textural dried items, presentation container or wrapping.
Our gifts are individually made and delivered. So, while orders may be cancelled upon request with reasonable notice, cancellations may not be possible in some cases when items are already made up or en route. If a recipient refuses to accept a delivery for some reason and/or an item needs to be redelivered to an alternate delivery address, a reasonable delivery charge may apply ($10-20)
The Green Room Flower Company offer a New Zealand wide delivery service but anything outside of the Otago region can only be sent as a 'flower box' this is stated on our checkout. We do not deliver to 'rural' addresses because of the time delay (up to 3 days) and is not appropriate for perishables such as fresh flowers. If we are not informed over the phone that it is a 'rural' delivery address and are given an address to send flowers to and there is a delay we are not liable for damage or elongated delivery time frames.
If there are some locations to which local florist delivery is simply not available. In those areas where delivery is not possible, we contact the customer to suggest alternative options or arrange to cancel the order for a full refund.
Should you order multiple items unintentionally or submit a duplicate order in error, please contact us during our business hours, so we can facilitate any necessary changes. While we review each order and make every effort to confirm details if questions arise, we can not be responsible for customer order submission errors unless we receive timely notification.
If any payment is returned to The Green Room Flower Company as NSF, reversed, unpaid, uncleared or otherwise not properly funded, The Green Room Flower Company reserves the right to contact the recipient to arrange for the prompt return of the items delivered.